• Remote Support Options

    11-13 Dukes Ride, Crowthorne, Berkshire, RG45 6LZ. Call us on 01344 769090

    (98% of all software support issues are resolved remotely)

    PC Support Tool

    If you have called support and been asked to download PC Support then please click here Priority PC Support

    Remote Hosts.

    Alternatively, Iif you have been asked to install the remote host tool then please click here. Remote Host Tool

    Mac Support

    Mac users need to download this tool instead Mac Support Tool

    Read more about support and support tools

  • Business Support Services

    We provide both on-site and remote support for small to medium size companies.

    Remote Support.

    Fast server and desktop support during normal office hours.

    Hardware & Software.

    ASensible advice and support in selecting, configuring and installing Tech into your company.

    Consumables

    We stock a very wide range of consumables and spare parts.

    Learn more about how we look after businesses

  • Manufacturers and Partners

    We supply equipment, software and services from Fujitsu, Microsoft, Sonos, Lenovo, Samsung, Epson, ZyXEL, TP-Link, Jettec, Canon, Lexmark, Western Digital, Belkin, Asus, Kingston and many more.

    Software

    Specialising in business solution software including cloud solutions, security and communications

    Hardware.

    We want to ensure you invest in the right hardware, we specify, configure, test, install and support.

    Networking

    We stock a varied collection of networking equipment to suit all budgets, with pre-configuration availability

    Find out more

  • 1
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  • About
  • What we do
  • Business Support Services
  • Web Design
  • Rates

Welcome to our website.  If you know all about Sibit you'll skip this bit, but if you are new to us you might just read on a bit.  We are based in Crowthorne, Berkshire, and from our offices and workshop we service clients mainly in the UK but also abroad.  The majority of our local clients are just that, local, primarily Ascot, Windlesham, Wentworth, Virginia Water, Camberley, Finchampstead, Wokingham, Yateley, Hartley Wintney and of course Sandhurst and Crowthorne.

We specialise in Opticians, but also service many other verticals markets as well as other non specific small businesses and individuals. 

We provide an all encompassing IT service, from supply, to manage, repair and support.  Yes we remove virus infections !  We also stock a wide range of printer and computer consumables, ink, usb flash drives, blank CDs and DVDs, most of the things that we use ourselves on a day to day basis.

Opening Hours : General Public: Monday 10am through 6pm, Tuesday 9am through 6pm, Wednesday closed.  Thursdays 9am through 8pm, Fridays, 9am through 6pm, Saturdays and Sundays Closed.

Opening Hours : Business clients with support contracts: Monday to Friday 9am to 6pm, weekend cover by arrangement.

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We do a lot of things, and nearly all of them revolve around computers in one way or another.

IT has grown into an almighty beast of an industry, there are many complications, an awful lot of products, and a potential headache making everything just work.

That's what we do - we make stuff just work.

If you ever come into our offices and ask for a new laptop, don't be surprised if we ask what you want to use it for, we will never assume that the manufacturers' latest mega deal is right for everyone.  IT has to be tailored to an individual, their wants and expectations have to be satisfied, and often there are budget constrains that need to be adhered to, this all needs to be taken into account.

The same goes for repairs, we will often provide written estimates for repairs, again to help manage cost expectations, and hopefully make the repair bill a pleasant surprise.

 

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We aim to have more than just a client/supplier relationship with our business clientele, we strive to become more, to become their trusted partner and as such often are called in to help with IT strategy and long term plans.  We not only perform break/fix services for business clients, but also proactively manage their networks, servers, and associated hardware/software.  Being invited to their Christmas parties is an added bonus that's always welcome.

Services we provide for business clientele include:

  • Network planning and implementation
  • Wireless network configuration (multiple wifi point - centralised control)
  • IPSEC VPN Implentation for home workers (secure hardware remote working)
  • Server supply, configuration and support
  • Laptop and desktop supply, configuration and support
  • Antivirus software rollout and management
  • Printer and scannning periferal supply and support
  • Consumable management (supply the right printer to achieve the required quality at the best cost)
  • Remote support to tele-workers


 

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We have been designing web sites since we started in 2006, in fact one of the first project sites we did was for Ocuco, a well known Dublin based software firm, specialising in opticians and optometry in general.

All the web design work we do is through a content management solution, typically Joomla or Wordpress.  Taking this route makes the time needed to complete a project a lot shorter than starting from scratch and also hands control of content directly to the client.

In many instances sites have been designed with blank pages ready for the client to sit down with a glass of Chablis and crack on with content creation. 

Once you are shown how to do it and have entered in a couple of pages you really will wonder what all the fuss with web design is about!

The template we have used for the Sibit website is from Rocket Themes, it's a paid template, and well worth the investment.  There are several variations to the template, please do hover over the "Web Design" button and try a few out, chances are your computer will remember which one you liked and present it to you next time you visit this website.

Costs for websites vary with the amount of time it takes and the complexity of build.  Expect around ten hours WEBDEV @ £60 per hour + VAT for a typical small company site, produced in Joomla or Wordpress, ready for your content to be pushed into place by you, or in the case of more complex and design led sites, anywhere up to 80 hours!

 

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We have in the main two categories of client, business and consumer.  Sometimes with small businesses there is a grey area where the two ocassionally merge, but generally it's pretty easy to work out which area you belong to.

We cap consumer off site repairs at one hours labour, regardless of the time it actually takes to do the repair.  We know the peace of mind this brings to consumers, nasty virus infections or data recovery can in some cases take days to resolve, and no-one wants to see a bill for more than their machine cost in the first place.  We often get asked how we can justify capping at such a low rate, it really is simple, if we are working on 6 machines at once, and it takes six hours on average to repair the machines, then each has really only taken an hour of actual hands on time to fix.

We can afford to keep consumer rates fixed at a low price point as our business clients take precidence over all consumer tasks, if you like, their urgency subsidises the consumer work.

On site repairers have to charge for their time onsite, which can often hike the bill up.  We don't like that.

Off site support / repair is charged at a flat rate of £60 per hour plus VAT, whilst on site repair / support is charged at £70 per hour plus VAT.

Business users are charged the same as consumers, however we would encourage business users to invest in a support contract.  Business users on contract take precidence over all other users and receive immediate support as and when required (under normal office hours and often beyond).

Business support contracts average £32 per user per month + VAT, which is typically around half the industry rate.  

We can work at such low rates by being busy, any spare time is never spent idle, it's dedicated to working on consumer repairs, web development and maintenence tasks.

If you want to know more, or need an estimate, please do contact us, we love to talk about what we do, and welcome new clients every week.

 

 

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About

Welcome to our website.  If you know all about Sibit you'll skip this bit, but if you are new to us you might just read on a bit.  We are based in Crowthorne, Berkshire, and from our offices and workshop we service clients mainly in the UK but also abroad.  The majority of our local clients are just that, local, primarily Ascot, Windlesham, Wentworth, Virginia Water, Camberley, Finchampstead, Wokingham, Yateley, Hartley Wintney and of course Sandhurst and Crowthorne.

We specialise in Opticians, but also service many other verticals markets as well as other non specific small businesses and individuals. 

We provide an all encompassing IT service, from supply, to manage, repair and support.  Yes we remove virus infections !  We also stock a wide range of printer and computer consumables, ink, usb flash drives, blank CDs and DVDs, most of the things that we use ourselves on a day to day basis.

Opening Hours : General Public: Monday 10am through 6pm, Tuesday 9am through 6pm, Wednesday closed.  Thursdays 9am through 8pm, Fridays, 9am through 6pm, Saturdays and Sundays Closed.

Opening Hours : Business clients with support contracts: Monday to Friday 9am to 6pm, weekend cover by arrangement.

SIBIT started life way before we incorporated in January 2006.  I started using computers in school in 1979, heavy green screened Commodore PET units with 1k of RAM.  Thirty years on I've travelled an incredible technological journey from the first home computers, Spectrums, VIC20's and BBC units, through to the recent introduction of 6-core personal computers, wireless internet and "the world in your pocket" technologies.

After college and university I joined a wonderful organisation "Thames - Technology in Business", and spent 12 years providing all manner of solutions, dealing with large government organisations, NHS, MOD, many teaching hospitals, as well as estate agents, large corporations such as British Gas, LRC, Ove Arrup, Barclays, Lloyds, and a whole host of other companies.  In each case my job was simple - provide a unique high end solution that delivered within budget.  I finally left Thames at the turn of the millennium to join a networking company as I found networking and the internet fascinating.  During this time again I found myself being involved in some amazing projects, such as configuring the wireless network for the RHS Chelsea Flower Show (that's a big network).   My final pre-SIBIT leap of faith was to an amazing Irish software company Ocuco that specialised in patient management solutions for opticians and eye surgeons.  My job was simply to deliver solutions that worked, however, increasing frustration with the technical ability of some of the hardware suppliers provided the catalyst to start SIBIT.
 

Seven years on and we now support many opticians, local companies, and numerous high profile clients (you know who you are).  It has become a privilege to support many of these people, their faith and trust provides all the motivation anyone could ever want.
 
So what do we do?  IT now encompasses everything from Audio Visual (AV) solutions, through to internet marketing, security and increasingly leisure and entertainment.  We cater for a vast array of solutions drawing on what we believe to be the right mix of products to provide client satisfaction.
 
Networking:  Everything from simple switches to wireless internet access, xDSL, ADSL, VDSL and SDSL product solutions.  Meshed wireless networks, remote management of networks, USG (Unified Security Gateway) implementation and support. Virtual Private Networks (VPN), Virtual Local Area Networks (VLAN), and other technologies to promote and enable safe, secure remote working.
 
Internet:  Support with domain registration and management, Directory Name Server (DNS) issues, E-Mail configurations, Web design (fully manageable by end user), connectivity and mobile.
 
Servers:  Microsoft Server 2008, 2003 and 2000 support, Server build, configuration and installation services. Small Business Server 2003 and 2008 support.  Client configurations and support.  Main business partners in this area are Microsoft.
 
PCs: Personal desktops, laptops, notebooks and netbooks.  We are partners with Acer, Fujitsu, Lenovo and Samsung to name a few.  We are as far from the high street and internet sellers as you can get.  Most of the systems we supply are pre-prepared for the client, software is installed, security is installed and all patches applied in advance of the unit being delivered and installed with the end user.  If a machine is an upgrade then an upgrade service is available whereby we move your data from your old machine to your new machine (including email).
 
Security:  This covers everything from AntiVirus and Malware protection and removal, to data recovery post attack.  We partner with Symantec, Panda, Webroot and Avast.
 
Printing:  All too often users buy a printer without regarding the running costs.  Don't be surprised if when enquiring about printers you are asked twenty questions, the aim is to ensure you get the right product that in the long term will be the most economical for you.  We partner with Lexmark, Epson, OKI, Zebra and Samsung in the main, but sometimes do use other manufacturers (such as Ricoh) where their products hit a sweet spot that can fulfil a niche requirement.
 
AV:  We have had clients asking for everything from 65" Plasma TVs (installed with full surround sound systems), to embedding screens in walls, even waterproof screens in bathrooms.  We have integrated satellite systems into networks and provisioned content across the internet to anywhere the internet can be received (can you imagine watching a Man Utd game from the comfort of a traffic jam in Tokyo?).  Large screens now fall into the realm of IT, and many of today's advanced televisions have internet facilities built in.  We also supply mini PCs that provide big screen surfing from the comfort of your armchair.
 
Peripherals:  Webcams, mouse mats, USB hubs, keyboards, mice, even three way mains adapters.  A lot of this kit is needed at the last minute so it's held in stock.  We hold a wide variety of components, typically items we know will be needed to get a machine running again, be it power supply units or CPU fans, we always have these to hand.  Laptop power supplies are another speciality, selecting the right unit is normally more than just guesswork.
 
Simon J Butterworth
 
Support Area Coverage
 
We have clients in several European countries and provide extended support for UK clients to such far flung places as Canada, South Africa and even Australia on occasion, but these are the exceptions not the norm.  Clients on managed service contracts stretch from the home counties, through London to Essex and up to Northamptonshire.  Remote support means that we can access servers or individual machines within ten seconds of a call being raised, it's rare that we need to visit on-site and in many cases resolve issues before clients are aware they have them (we run monitoring softwaare tools at SIBIT HQ which alert us to issues as they happen).
 
Home user support, PC and laptop repair, virus removal and hand holding tends to be more local.  Private clients we look after come from Crowthorne, Bracknell, Sandhurst, Ascot, Windsor, Esher, Weybridge, Oxshot and various other places in Berkshire, Surrey and Hampshire.  Generally if you are within 45 mintes drive we can offer good onsite response times.

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